How to place an order

If you are a pet-related business with an active ABN, you can register for an account with us. Please register on our website here, or download and fill out our account application form and return it to

If you are a member of the public, you can purchase our products via some of the best pet supplies stores and online retailers all over Australia. Find a comprehensive list of our Stockists here.

We accept orders in the following ways:

Phone: 03 8518 5715
Fax: 03 8518 5719

Place an order with us 24/7 via our website, simply browse the range and add to cart, then complete the checkout process. We will pack your order in the most efficient way, find the most cost-effective way to get it to you, and add the freight charges to your order.

We don’t have a minimum order requirement; you can order as little or as much as you please. However, it’s generally more cost-effective to order in bulk, especially if your order is to be freighted, so we’d recommend this. Please speak to us about how to best manage and place your orders for efficiency within your business.

In general, orders are despatched within two business days from receipt of payment. We use a selection of couriers as well as our own fleet of trucks to deliver your orders. We do all we can to keep freight charges to a minimum while still delivering on service standards. Transit times vary depending on your location. Generally, it takes between 2-5 business days to most metro areas, remote and regional areas may take longer.