Need some help?

  • Superior Pet Goods is a wholesaler to businesses within the pet industry such as groomers, boarding kennels, independent retail stores, vets and major retail chains. As such we don’t sell directly to members of the general public.

    If you are a pet related business with an active ABN you can register for an account with us. Register on our website here, or download and fill out our account application form and return it to sales@superiorpetgoods.com.au

    We aim to review and respond to all applications within 5 business days.

    Once your application has been approved you will receive a confirmation email from us, then you can start shopping.

    EOM account applications are reviewed on a case by case basis and we usually require a period trading together before considering an EOM account. To be considered for a credit account please fill in an application and forward it to accounts@superiorpetgoods.com.au or post to:

    Attention: Accounts Department
    Superior Pet Goods
    68 Malcolm Road
    Braeside
    VIC 3195

    We accept orders in the following ways:

    Email: sales@superiorpetgoods.com.au
    Phone: 03 8518 5715
    Fax: 03 8518 5719

    Place an order with us 24/7 via our website, simply browse the range and add to cart, then complete the checkout process. We will pack your order in the most efficient way, find the most cost-effective way to get it to you and add the freight charges to your order

    Visit our showroom at 25-27 De Havilland Road, Mordialloc, VIC 3195 Monday to Friday 9am – 5pm (excluding Victorian public holidays)

  • Many of our products are made to order right here at our Melbourne HQ. In general orders are despatched within two business days from receipt of payment.

    Special orders or custom items will require more time to prepare and will be discussed on a case by case basis.

    We use a selection of couriers as well as our own fleet of trucks to deliver your orders. We do all we can to keep freight charges to a minimum whilst still delivering on service standards. Transit times vary depending on your location. Generally, it takes between 2-5 business days to most metro areas, remote and regional areas may take longer.

  • We use a selection of couriers as well as our own fleet of trucks to deliver your orders. We do all we can to keep freight charges to a minimum whilst still delivering on service standards. Transit times vary depending on your location. Generally, it takes between 2-5 business days to most metro areas, remote and regional areas may take longer.

  • Oh no, we’re sorry to hear that! Please get in touch with us within seven days from receipt of your order to let us know how we can help remedy your issue.

  • We don’t, you can order as little or as much as you please. However, it’s generally more cost effective to order in bulk especially if your order is to be freighted, so we’d recommend this. Speak to us about how to best manage/place your orders for efficiency within your business.

  • From time to time a product that you’ve placed on order may be out of stock. If this is the case, we will contact you to let you know. You can choose to wait for the item/s to become available again to have your order despatched, change the item/s on order or place the item/s on back order.

  • Absolutely, we understand the importance of merchandising for all retailers both physical and online.

    For your retail store we can provide you with the following support materials:

    Raised Bed Display Stand (click through for more information and images)
    Posters (we offer a selection of standard brand design and are happy to design specifically for your store, get in touch to discuss)
    Brochures
    Shelf Wobblers
    Fabric Swatch Books
    Flyers Look Books

    We are always happy to assist you with merchandising to make our products shine in store or if you have any specific POS requests let’s chat.

  • Of course, we have all the assets you need to assist you in the marketing of our products to your customer base. For access to our photography library including lifestyle photography, studio images, deepetched product shots on white background, Superior Pet Goods brand and logo guidelines, online product catalogues, look books, flyers, product descriptions/key benefits and more contact us here.

  • Glad you asked! We work with some of the best pet supplies stores and online retailers all over Australia. Find a comprehensive list of our Stockists here.

  • We feel very strongly about supporting our customers in their business as they’ve been central to the growth of our business. We are a proudly wholesale only business so as not to compete against our valued customers. We feel although many manufacturers and wholesalers sell directly to the public as well as via retail and online channels, it’s not right for us to do so.

    You can find our products in some of the best pet supplies stores and online retailers all over Australia. Find a comprehensive list of our Stockists here.

  • We take great pride in our products and want to make sure you and your pet are 100% satisfied with your purchase. If you believe your Superior Pet Goods product to be faulty or to have a manufacturing defect please get in touch with our friendly team on 03 8518 5715 or email sales@superiorpetgoods.com.au

    We will need to determine whether the product is indeed faulty or if it has been damaged due to general wear and tear. The more information you can include with your inquiry the better to help us resolve it for you as quickly as possible. Pictures are always helpful, but more often than not we will need to see the product in person to determine what has gone wrong

    Alternatively, you can contact the retailer or online store where you purchased from with your inquiry.

  • If your Superior Pet Goods product has been damaged due to general wear and tear or dog damage, we cannot replace it. Dogs will be dogs and if we were to do this, we’d go out of business pretty quickly. When we were designing our products, we wanted to ensure they were as sustainable as possible, for this reason you can extend the life of a damaged product by purchasing a replacement cover. Find a comprehensive list of Stockists here.

  • Great question, we’re a proud Aussie company and are delighted to say that we finish the manufacturing of many of our products here in Melbourne. We source raw materials both locally and overseas. Learn all about our product ingredients and where they come from here.

  • We certainly are! We’re a proud member of the following industry associations and buying groups:

    Pet Industry Association of Australia (PIAA). View their website here.

    Australian Independent Rural Retailers (AIRR) & Tuckers Pet and Produce buying group. View their website here.

    Ruralco buying group. View their website here.

  • Our customers are our top priority. We’re here to answer any questions you may have or resolve any issues. Simply email us at sales@superiorpetgoods.com.au or call us 03 8518 5715, we’re in the office Monday – Friday 9am – 5.00pm Monday to Friday (excluding Victorian public holidays).